Monitoring & Response Centre Operators

Networx Solutions
Kidderminster, Worcestershire
Up to £20,247 per annum pro rata*
08 Sep 2017
21 Sep 2017
Contract Type
Full Time

Monitoring & Response Centre Operators 
32 & 16 hour per week posts available
Up to £20,247 per annum pro rata*  
Want to make a difference to the lives of vulnerable people?

Worcestershire Telecare is seeking to appoint Monitoring and Response Centre Operators for our Monitoring & Response Centre, based in Kidderminster.

We provide a range of services to older and vulnerable people 24 hours a day through our Monitoring and Response Centre. Using the very latest telecare call handling software our operators provide a lifeline to people and help them to live safely and independently in their own homes for longer. Our centre also provides a range of call handling services to other organisations ensuring a varied and challenging role.

Successful applicants will have the ability to communicate effectively with a wide range of people, provide excellent customer service and be able to handle calls from service users in a calm and supportive manner. You will receive a comprehensive induction training programme when you join us and on-going training to support your development.

As part of our team of Monitoring & Response Centre Operators your shifts will form part of our 24-hour rolling rota. 

We also have relief positions available. Relief positions provide cover for sickness, training and annual leave so the ability to be flexible and work at short notice is essential.

*The salary amounts stated above are based on a 40 hour working week. Subject to satisfactory performance, incremental progression may be available on a two-yearly basis. Currently the top of this grade is £23,149 per annum pro rata.

Employees must have satisfactorily completed 16 weeks of their probation period before being considered for other posts within the organisation.

Closing date for receipt of completed application forms is Thursday 21st September 2017
Interviews will take place 25th 26th & 27th September 2017.

Call handling / Telecare / Customer Service / Response operator / Admin / Administratio